01 / PRIVACY POLICYWho we are
Grid24 Media is an independent web design and content studio based in Abu Dhabi, United Arab Emirates. In this policy, “Grid24”, “we” and “us” refer to the team operating grid24media.com and deciding how enquiries to the studio are handled. For privacy questions or requests, email info@grid24media.com with “Privacy request” in the subject. This policy applies to this website and enquiries made through it; a separate project agreement may describe additional processing for client work.
02 / PRIVACY POLICYInformation you provide
Our enquiry form asks for your name, email address and project description. Company or brand, phone number and service selections are optional. We also receive information you choose to include in direct emails and later project discussions. Please do not submit passwords, payment card details, identity documents, health information or other sensitive personal information through this form. Share information about other people only when you have authority to do so.
03 / PRIVACY POLICYTechnical information
Our hosting and infrastructure providers may process IP addresses, browser and device information, requested URLs, request times, error information and security signals to deliver and protect the website. The enquiry endpoint uses an IP address for short-lived, in-memory abuse checks; those checks are not a persistent customer database. A random submission identifier helps avoid duplicate email requests. We do not intentionally include enquiry text or email credentials in application logs.
04 / PRIVACY POLICYWhy we use information
We use enquiry details to understand your request, reply, discuss a proposal and, if agreed, deliver services. Technical information supports website delivery, troubleshooting, security and prevention of spam or abuse. We may retain relevant correspondence to administer an engagement, comply with applicable legal obligations or establish, exercise or defend legal claims. We do not sell personal information. Sending an enquiry does not subscribe you to a mailing list.
05 / PRIVACY POLICYThe basis for processing
We process information in accordance with applicable data protection law, including the UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data where it applies. Depending on the circumstances, processing may rely on your consent, steps you request before entering a contract, performance of an agreement, a legal requirement, or another basis permitted by applicable law. Where consent is the basis, you may withdraw it by contacting us; withdrawal does not make earlier lawful processing unlawful. We do not treat browsing this website as consent to unrelated marketing.
06 / PRIVACY POLICYService providers and sharing
The site is published using OpenAI Sites and Cloudflare infrastructure. Enquiry emails are transmitted through Resend and received in our business email account, which uses Google Workspace. These providers process information needed to provide their services, under their applicable terms and data protection arrangements. We may share relevant information with advisers or authorities where necessary for legal obligations, security or legal claims. We do not publish private enquiry details as portfolio material without permission. Provider information: OpenAI, Cloudflare, Resend and Google.
07 / PRIVACY POLICYInternational processing
Our providers operate internationally, so information may be processed or accessed outside the UAE, including in the United States, Europe and other provider locations. Resend’s configured sending domain uses its EU West region; that does not mean all email handling, support, logs or recipients are located in that region. Applicable safeguards and transfer requirements depend on the provider and the processing involved. Contact us for information about the arrangements relevant to your enquiry.
08 / PRIVACY POLICYHow long information is kept
We keep enquiry correspondence for as long as reasonably needed to handle the request, follow up on the discussion and maintain relevant business records. If an enquiry becomes a project, the project relationship and applicable recordkeeping or legal requirements influence retention. Provider logs and backups follow the providers’ own retention schedules. We do not promise immediate deletion from every backup. You may ask us to delete information that is no longer needed; we will assess any legal or other permitted reason for retaining it and explain relevant limitations.
09 / PRIVACY POLICYCookies, local storage and analytics
The website’s own application code does not currently use advertising pixels, marketing analytics, or browser local storage to save your enquiry fields. Fonts, images and the displayed films are served as website assets. Hosting, security and platform access services may use technical cookies or similar mechanisms necessary for their operation. We do not describe these provider-controlled systems as cookie-free. If we introduce optional analytics or marketing technologies, we will update this policy and implement any choices or consent required by applicable law.
10 / PRIVACY POLICYYour choices and rights
Subject to applicable law and its exceptions, you may request information about processing, access to your personal information, correction, deletion, restriction or cessation of processing, or a portable copy where that right applies. You may also withdraw consent where processing depends on it. Email info@grid24media.com with enough detail to identify your enquiry and the action requested. We may need proportionate identity verification before disclosing or changing information. We will respond in accordance with applicable legal requirements and explain any refusal or limitation. You may raise a concern with the competent data protection authority where applicable.
11 / PRIVACY POLICYSecurity and children
The website uses HTTPS, and the enquiry service stores its sending credential on the server rather than in browser code. Access to correspondence should be limited to people handling studio enquiries and business administration. No website or email service can guarantee absolute security. This website offers business services and is not directed at children. Please contact us if you believe a child has submitted personal information that should be removed.
12 / PRIVACY POLICYLinks and updates
Other websites linked here have their own practices. This policy does not govern them. We may update this policy when website features, providers or applicable requirements change. The date at the top identifies the latest update; material changes will be communicated where required. A project contract, if agreed, is separate from this website policy.